Question 1

How does the ordering process work?

Accepted Answer

The process starts with submitting an inquiry through the form on our website or via email. After reviewing your project, we prepare a personalized quote. Once you accept the quote and make a payment (or deposit), we begin work. We keep you informed of progress throughout.

Question 2

How long does it take to complete an order?

Accepted Answer

Turnaround time depends on the type and scope of the service. Statistical analysis typically takes 3–10 business days, manuscript preparation 2–6 weeks, and scientific translation 3–7 business days. The exact timeline is established individually with each quote. We also offer an express option for an additional fee.

Question 3

Can I order just part of the work, e.g., only the statistical analysis?

Accepted Answer

Yes, our services are fully modular. You can order any individual element of scientific work — from data analysis alone, to editing existing text, to preparing a single chart. The scope is determined individually.

Question 4

What payment methods do you accept?

Accepted Answer

We accept bank transfers, card payments (Visa, Mastercard), and online payments. For larger projects, we offer the option to pay in installments — typically 50% deposit and 50% upon completion.

Question 5

Do you guarantee confidentiality?

Accepted Answer

Absolutely. Confidentiality is our top priority. Every project is covered by a strict confidentiality agreement. We do not share any materials with third parties, and upon project completion, data can be deleted at your request.

Question 6

Do you offer revisions after delivery?

Accepted Answer

Yes, revisions are included in the price of every service. Depending on the package, we offer 1 to 3 rounds of revisions. We are committed to your complete satisfaction, so we make every effort to ensure the final result meets your expectations.

Question 7

What scientific disciplines do you cover?

Accepted Answer

Our team includes experts in biomedical sciences, chemistry, physics, computer science, social sciences, economics, and many other fields. Thanks to our interdisciplinary team, we can provide substantive support across a wide range of topics.

Question 8

Do you help with journal selection for publication?

Accepted Answer

Yes, we offer guidance on selecting the right scientific journal. We analyze the article's subject matter, target audience, and impact factor to suggest the most appropriate titles for manuscript submission.

Question 9

Can I track the progress of my order?

Accepted Answer

Yes, after placing an order you receive access to the client dashboard where you can track the status of your project in real time, exchange messages with the team, and download completed materials.

Question 10

Do you issue invoices?

Accepted Answer

Yes, we issue a VAT invoice for every order. The invoice is generated automatically after payment and is available for download in the client dashboard.

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